Refund policy
Right of withdrawal for consumers
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must contact us via
Inveno GmbH
Peter-Krauseneck-Strasse 16
79618 Rheinfelden
E-mail: info@inveno-shop.de
by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the model revocation form below for this purpose, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs for the return of the goods. Goods that cannot be sent by parcel post will be collected at our expense.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion of the right of withdrawal
The right of revocation does not exist
- according to § 312 g para. 2 No. 1 BGB (German Civil Code) in case of contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- pursuant to Section 312 g (2) No. 2 of the German Civil Code (BGB) in the case of contracts for the supply of goods that can spoil quickly or whose expiry date would be exceeded quickly, and
- according to § 312 g para. 2 No. 3 BGB for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
Sample cancellation form
If you want to revoke the contract, please fill out this form and send it back to:
Inveno GmbH
Peter-Krauseneck-Strasse 16
79618 Rheinfelden
ServiceCall: +49 7623 460 94 17
E-mail: info@inveno-shop.de
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods
- Ordered on (*)/Received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only in case of paper communication)
- Date
(*) Delete where not applicable.